Principles
People First
We interact with a positive attitude. We generate open, direct and professional conversations, always valuing the other. We provide timely feedback and commit ourselves to you as a team to achieve excellence.
Continuous Improvement
We adapt our processes to the dynamic needs of our customers and the market, ensuring that Echez customers are satisfied.
Customer Centric
We understand our clients and leverage their development, offering value add services that exceed their needs. We deliver an exceptional service experience that promotes satisfaction and loyalty.
Quality
We comply with the established processes and standards to reach and exceed the defined goals for each of our clients, employees, and allies.
Faith
We do an exercise of faith. We recognize a higher Being as an integral part of human development, which leads us to greater understanding. We believe in each one of us doing our best. We are socially responsible. We work ethically and connect with social problems.
Values
Integrity
We value coherence in ethical work and promote integrity in the development of our activities, both business and personal.
Teamwork
We work together as a group, understanding the needs of our clients to ensure we reach our objectives.
Empowerment
We build an autonomous and responsible decision-making scheme, empowering Echez teamwork.
Accountability
We are responsible for our tasks, decisions and actions, our results and their consequences. We accept when there is a misunderstanding, we correct with agility, we learn from our mistakes and move forward.
Agility
We adapt quickly to change, to provide our clients with competitive advantages, under a cyclical and incremental methodology, ensuring the best results.