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The Efficiency Dictatorship: The New Era of BPO and AI
The professional services sector—ranging from boutique consultancies to Business Process Outsourcing (BPO) giants—has historically operated under a premise that is now under siege: selling human time and intellect as a linear resource. For decades, success was measured by the ability to scale payroll in order to scale revenue. However, we have reached a tipping point where this metric is not only insufficient but dangerously obsolete. Digital transformation, often misunderstood as
The Efficiency Dictatorship: The New Era of BPO and AI
The professional services sector—ranging from boutique consultancies to Business Process Outsourcing (BPO) giants—has historically operated under a premise that is now under siege: selling human time and intellect as a linear resource. For decades, success was measured by the ability to scale payroll in order to scale revenue. However, we
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